Workforce Optimisation Week - Experience 2015
WORKFORCE OPTIMISATION CONFERENCE - Experience 2015
2 Days: 16 -17th July 2015
This year’s conference will be focusing on improving customer experience. Some of the topics and workshops covered will include;
- Workforce Management best Practice in front and back office
- Analytics
- Performance Management
- Coaching
- Getting the most from your Quality Assurance Program
- Customer case studies